Since 1972, the Michigan Long Term Care Ombudsman Program strives to improve the quality of care and quality of life experienced by residents who reside in licensed long term care facilities.
Licensed long term care facilities are nursing homes, homes for the aged (also known as assisted living), and adult foster care homes.
Ombudsmen advocate for the resident in the facilities, guided by the wishes of the resident. All services are provided under strict confidentiality. Funding is provided by federal, state and the Kent County Senior Millage funds which allows there to be no cost to residents or families for ombudsman services.
The program also aims to improve the long term care system, speaking for passage of laws, regulations and policies benefiting over 100,000 Michigan long term care residents.