Information and Assistance

It Starts with a Phone Call

The Area Agency on Aging of Western Michigan’s (AAAWM) Information and Assistance (I&A) Department is an essential senior resource for our nine-county region that includes Allegan, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Newaygo, and Osceola counties. We work to connect seniors, family caregivers, and adults with disabilities to resources that help them to live independently. Navigating the vast number of resources that exist to aid older adults is no easy task, which is why we try to streamline this process and lead you through the journey at (616) 456-5664. 

Who can call I&A?

Anyone is welcome to call in to ask questions! Whether you are an older adult looking for support to help you remain in your home, a family member who recognizes that your loved one could use some help, a caregiver that is nearing burnout who needs support, or a concerned neighbor, we have resources to help. AAAWM programs include in-home care services, Care Management support, MI Choice Medicaid Waiver, caregiver education, transportation, food resources, healthy aging classes, Medicaid and Medicare assistance, advocacy, and other resources throughout the community provided by our extensive partner networks.

What to expect when you call:

Our experts are on hand to listen and understand each caller's unique needs. The I&A team works to fully understand a person’s individual situation and recommend the best fit of services. They act as a reliable guide, taking care to listen fully to callers, identify specific struggles, and problem-solve for solutions. We recognize that solutions are not “one-size-fits-all.” Everyone ages differently and has varying needs. From that first phone call, we can either provide information on community resources, make a referral to a partner agency, or proceed with a referral to one of our care management programs.

Give us a call at (616) 456-5664 or email Our Information and Assistance team is on hand to fully understand your situation and recommend the best fit for services and resources.

The Area Agency on Aging is an Alliance of Information and Referral Systems Platinum Member.