Long-Term Care Ombudsman: Key responsibility of this position is to be a program advocate for residents in licensed long-term care facilities. This position will make routine facility visits, interview residents, provide information on long-term care and residents’ rights, negotiate with facility staff regarding resident concerns, provide support to resident and family councils and collaborate with legal staff on appropriate cases.
The ideal candidate will have strong verbal and written communication skills, experience in negotiation and problem-solving complaints, experience with, and/or willingness to conduct, speaking engagements. Knowledge of long-term care supports, facilities, and services is preferred. Bachelor of Social Work or Human Services degree preferred. Travel required in a nine-county region with Kent County base.
Full-time position with holidays and weekends off. The starting salary range is $49,000 to $50,500, with an excellent benefits package and flexible work schedule. Send COVER LETTER and RESUME to The Area Agency on Aging of Western Michigan, 3215 Eaglecrest Drive NE, Grand Rapids, MI 49525 or to employment@aaawm.org. EOE
