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As we get older, technology continues to be engrained in our everyday lives. Whether it’s communicating with a loved one, friend, caregiver, or healthcare provider, digital tools are becoming part of nearly every step in the care journey. For seniors, navigating this fast-paced digital world can feel overwhelming and confusing at times, and even presents barriers to participating in conversation and accessing information.

When talking about technology, it’s important to mention the digital divide. The digital divide is the gap between those who have access and feel comfortable using technology and those who do not. While this divide is typically discussed between generations, it also affects rural areas, low-income communities, and those with limited access to high-speed internet or modern devices.  

For older adults, the digital divide can increase feelings of isolation and loneliness. Much of today’s communication, whether it’s family updates or social conversations, takes place online and seniors may feel excluded. Data from the Pew Research Center shows that nearly all adults ages 18-29 use (99%) the internet, in comparison to only 75% of adults 65 and older reported being online. This means one in four older adults may be missing out on important conversations and connections. As technology usage increases, it’s important to recognize this gap.

As the IEEE Future Networks Program explains, older adults without digital access can miss “the laughter, the family updates, the shared empathy, the intellectual stimulation” that so many others enjoy online. But there’s good news: with the right tools and support, older adults can confidently engage with technology and enjoy its many benefits.

Technology can help to enhance human connection between friends, family, and caregivers; increase the response time from your healthcare provider; and even allow you to schedule a virtual appointment with your doctor. Whether you’re just starting to learn how to use technology or simply need to brush up on your tech-knowledge, here are some trusted resources designed to help older adults and caregivers navigate the digital world.  

Resources to Help Seniors and Caregivers Use Technology with Confidence

1. Connect2Affect Signs of Isolation Assessment: Offered by the AARP Foundation, this free online tool includes a short 10-question assessment to help identify signs of social isolation. Based on your answers, it provides personalized support and resources. Visit www.connect2affect.org.  
2. Emotional Support for Older Adults and Family Caregivers: The Area Agency on Aging of Western Michigan hosts a monthly support group for family caregivers. It’s a space to connect, share stories, and receive emotional support. You can find caregiver offerings at www.aaawm.org/caregivers
3. HelpText -Encouragement via Text: The Area Agency on Aging of Western Michigan offers a 12-month complementary subscription to mental health support via text message for caregivers who are caring for an older adult. HelpText is one-way communication with a mental health professional providing encouragement to caregivers on their caregiving journey. Sign up now at www.helptexts.com/aaawm.
4. GetSetUp - Classes for Older Adults: The Michigan Department of Health and Human Services has partnered with GetSetUp, a digital education platform for older adults, to offer 150+ technology and enrichment classes, all taught by retired educators. Learn more at www.getsetup.io/partner/michigan.  
5. Making IT Easier -Video Tutorials: The Area Agency on Aging of Western Michigan has a video series designed to teach seniors how to use technology to enhance their lives. You can check out these videos on our website, including lessons on how to use FaceTime, Zoom, and Siri, and even how to order grocery delivery. Visit www.aaawm.org/tech.  
6. Older Adults Technology Services (OATS): This is a national program, with Senior Planet as its flagship. OATS provides courses, programs, and activities to help seniors learn new skills, save money, get in shape, and make new friends. Sign up for the newsletter and participate online at www.seniorplanet.org.   
7. AGING Connected - Low-Cost Internet for Older Adults: This program partners with telecommunications companies, nonprofits, and public entities to bring low-cost internet options to older adults nationwide. Call for support: 877-745-1930.
8. Cyber-Seniors - Free Tech Support from Students: Student volunteers provide one-on-one tech help for older adults through webinars and personalized phone support. Visit www.cyberseniors.org

This article was written by the Area Agency on Aging of Western Michigan, a 501(c)3 nonprofit organization dedicated to providing older adults and adults living with a disability an array of services designed to promote independence and dignity in their homes and their communities. Services provided are funded through the Michigan Department of Health and Human Services, the Michigan Aging & Adults Services Agency, and the Kent County Senior Millage.