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The Area Agency on Aging of Western Michigan (AAAWM) has released its FY24 Impact Report, showcasing how collaborative efforts and dual funding streams are helping more than 35,000 older adults and caregivers age safely and independently across the West Michigan region.

At the heart of this work—through the Older Americans Act (OAA) and the Kent County Senior Millage (KCSM)—is a shared goal: to delay costly institutional care and empower individuals to age how and where they choose. It’s a proven model that honors personal dignity while saving taxpayer dollars long-term.

“From home-delivered meals and adult day care to in-home mobility improvements and caregiver respite, these services aren’t just essential—they’re cost-effective and community-driven,” said Kendrick Heinlein, President & CEO of AAAWM. “Together, federal, state, and local dollars form a strong safety net that keeps people connected to home, family, and community.”

The Kent County Senior Millage (KCSM) and the Older Americans Act (OAA) are distinct public funding sources that serve different roles but share one common goal: supporting older adults as they age at home. The KCSM is a local program focused in Kent County—home to the region’s largest and fastest-aging population—providing expanded access to services like adult day care, home modifications, and caregiver support. Meanwhile, OAA funding supports similar aging services across nine counties: Allegan, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Newaygo, and Osceola. Together, these programs enable AAAWM and its 80+ partner organizations to meet local needs while delaying hospitalizations and higher-cost care through community-based support.

“Our quality of life is 150% better,” shared Gail, who now has peace of mind while her husband, Rick, attends adult day care services made possible through the KCSM. “It’s been a lifeline for both of us.”

These client stories are backed by real, measurable outcomes. In FY24 alone, AAAWM facilitated services across 68 unique program types and coordinated care for over 20,439 Kent County residents through the KCSM and 15,708 residents through the OAA—leveraging every dollar to produce cost-savings for the healthcare system.

“The true power of our work lies in the ripple effect,” Heinlein added. “When one older adult is supported, caregivers get relief, families remain connected, and entire communities benefit.”

To read the full report and explore the stories behind the statistics, click below.

Through internal expertise, external partnerships, and advocacy, the Area Agency on Aging of Western Michigan provides older adults, adults with disabilities, and their caregivers with equitable access to services that promote independence and dignity in their communities.

Media Contact:
Emily Armstrong
Director of Communications
Area Agency on Aging of Western Michigan
[email protected]