I Am Worried About Quality Care at My Long-Term Care Facility
There are many great long term care facilities, but it’s always a good idea to be aware of what to do, or who to contact, if you do have a concern about a long term care facility. The information below will help direct you to different options to address various types of complaints and concerns.
If I have concerns about my long-term care facility, what should I do?
- Learn about the Long-Term Care Ombudsman (LTCO) Program, get to know your local ombudsman, and share information about residents’ rights and signs of quality care.
- Communicate with the staff, and remember to compliment good care.
- Encourage family members and friends to continue to visit at varying times, and often.
- Get involved in the Resident or Family Council at the facility, and get to know other residents, especially those without family or visitors.
I have already identified specific areas of concern, now what should I do?
- Become familiar with federal and state facility requirements and residents’ rights; review state survey reports to see if the facility has been cited for similar issues before.
- Document your concerns, take notes of any issues that you identify, and work with the Resident or Family Council of the facility to address concerns together as a group.
- Discuss your concerns with the facility Administrator; share your observations and goals for resolution.
- Share your concerns with the Long-Term Care Ombudsman.
My concerns are now very serious, and my complaints have been unresolved; now what?
- Continue to make notes of your concerns, and be sure to include specific details, including the times of the incidents, names, and dates.
- If the staff is unresponsive, contact the Long-Term Ombudsman, the owner of the facility, and the facility corporate office for advocacy.
- Report any suspected abuse, neglect, or exploitation to local law enforcement and investigating agencies.
What is a Long-Term Ombudsman? How Do I contact them?
- A Long-Term Care Ombudsman is someone who will assist residents and prospective residents of long-term care facilities in understanding their rights and resolving complaints to improve their care.
- In West Michigan, you can contact a Long-Term Ombudsman by calling (616) 245-9451 or (866) 485- 9393 or firstname.lastname@example.org
- For Long Term Care Ombudsmen outside of West Michigan, visit www.eldercare.gov
Who do I call for more information?
- For help with concerns, talk with a facility staff person, social worker, or administrator.
- Contact the Kent County Elder Abuse Coalition at: www.protectkentseniors.org
- Contact the Area Agency on Aging of Western Michigan at (616) 456-5664 or email@example.com
- For assistance outside of West Michigan, contact the Elder Care Locator at www.eldercare.gov or 1-800-677-1116
Contact the National Center on Elder Abuse at (855) 500-3537 or at https://ncea.acl.gov