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Home Our Programs Medicare / Medicaid Assistance What Does MMAP Do?

An active, older adult couple doing Tai Chi outdoors.
Photo Of Daughter Giving In-Home Care Services To Mother - Area Agency on Aging of Western Michigan
An older adult woman calling Area Agency on Aging of Western Michigan to learn more about our services.

What Does MMAP Do?

A highly skilled team of trained volunteer counselors offers educational assistance to Medicare beneficiaries through individual counseling to help them understand health care choices.  Because they are not connected with any insurance company, MMAP Counselors are able to serve objectively and confidentially.

MMAP can help you understand:

  • Medicare eligibility, enrollment, coverage, claims, and appeals
  • Medicare Health Coverage Options
  • Medicare Prescription Drug Plans (Part D)
  • Medicare Supplemental Insurance (Medigap)
  • Medicaid
  • How to report Medicare/Medicare waste, fraud, and abuse
  • Long Term Care Insurance options


Call a MMAP Counselor at 1-800-803-7174, email your question to aaainfo@aaawm.orgor visit Medicare.gov to get started online.

(please note that the program is operated by volunteers so you may have to leave a voicemail)

Area Agency on Aging of Western Michigan
3215 Eaglecrest Dr NE, Grand Rapids, MI 49525
Phone: 616-456-5664 or 888-456-5664 • Fax: 616-456-5692


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