616-456-5664 menu

Did You Know?

Did you know that you can increase the size of whole webpage, not just the font, using your browser? Simply hit

  • CTRL and = (thats the ctrl key and the = key at the same time) to zoom in
  • CTRL and - to zoom out
  • CTRL and 0 to reset it

That works for every website as well, not just this one!


An active, older adult couple doing Tai Chi outdoors.
Photo Of Daughter Giving In-Home Care Services To Mother - Area Agency on Aging of Western Michigan
An older adult woman calling Area Agency on Aging of Western Michigan to learn more about our services.

In-Home Care Options Frequently Asked Questions (FAQ):

Click here to download and print the In-Home Care FAQ.

What are Area Agencies on Aging (AAAs)? Area Agencies on Aging were created in 1974 by the Federal Older Americans Act to create services which maximize the independence and dignity of older adults. AAAs help older adults and individuals living with disabilities by providing information and assistance, care management (including MI Choice Medicaid Waiver), and health promotion programs. There are AAAs in all counties throughout Michigan.

Does AAAWM provide help where I live? AAAWM serves a 9-county region: Allegan, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Newaygo, and Osceola. Click here to find other AAA's in Michigan or click here to look for servcies nationwide.

How is AAAWM funded? AAAWM receives federal, state, and local dollars. Sources include the Older Americans Act, Medicaid, and the Kent County Senior Millage.

What is the MI Choice Medicaid Waiver? MI Choice Medicaid Waiver is a long-term care program available to individuals who meet age, financial, and medical criteria. The program meets the needs of a person who could be eligible for nursing home care. Services through the Waiver program can include: personal care, homemaking, home delivered meals, medication management, and more. Waiver services are provided to those living in their own home, the home of a loved one, or some licensed assisted living settings. For more details on the MI Choice Medicaid Wavier, click here.

Do I need Medicaid to qualify for in-home help? No, AAAWM provides Care Management, which includes services for those ages 60 and over who need help living independently.  Individuals may receive help with personal care, homemaking, and in-home respite for little to no cost. Click here for more information on the Care Management program.

Do I have to arrange my own caregiver? No, AAAWM contracts with a variety of agencies that are qualified and able to meet the routine needs of most individuals. 

I am over 60 and I want to stay in my own home. How can I learn about my options? AAAWM offers a free, in-home social work assessment through the Choices for Independence program, which helps individuals identify and connect with both personal and community resources.

Can I receive help if I am already living in a nursing home?  Yes! The Nursing Facility Transition Program (NFT) is a Medicaid funded program that provides those currently living in a nursing facility with an opportunity to return to independent or assisted living. Options counseling may also be provided to anyone in a nursing facility who wants more information about community resources. Click here to learn more about NFT.

How can I contact AAAWM for assistance?   Please note, we are able to provide language translation services over the phone. (616) 456-5664 or (888) 456-5664 www.aaawm.org

When can I call AAAWM? AAAWM is open during traditional business hours with voicemail available at any time. 

What can I expect when I contact AAAWM? During the initial call, you will be directed to our Information & Assistance department to speak to an Access Coordinator. The Access Coordinator will determine the reason for the call and provide information on community resources that may be beneficial. If you are eligible for a program offered by AAAWM, the Access Coordinator will ask for additional information (listed on this page).

How do I make a referral? All of our referrals are completed over the phone.  After the referral, you will be contacted by a Registered Nurse and licensed Social Worker from AAAWM to schedule an assessment. The frequency and type of services will be determined once the assessment is complete.

Can I make a referral to AAAWM for myself? Yes! Please call AAAWM if you have any questions about resources available or if you would like to participate with one of our programs.

Can someone make a referral on my behalf?  Yes!  AAAWM can begin the referral process by taking a call from your family member, friend, doctor’s office, and more. The Access Coordinators will ask for the following information at the time of the referral.  (It is important that you are aware if someone is calling on your behalf.) 

Area Agency on Aging of Western Michigan
3215 Eaglecrest Dr NE, Grand Rapids, MI 49525
Phone: 616-456-5664 or 888-456-5664 • Fax: 616-456-5692


Site Map

CARF accredited Dementia Friendly

Website created by GRCMC