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Home FAQ's

Can you Help Me Understand My Medicare or Medicaid?

Medicare and Medicaid can be confusing and many people often have questions about their coverage, but aren’t sure where to turn. The Michigan Medicare/Medicaid Assistance Program (MMAP) helps beneficiaries navigate their health care coverage, answer questions about existing coverage and choose new coverage.

MMAP utilizes a team or highly trained and dedicated volunteers to answer your questions, look for Medicare fraud, and help you sign up for additional assistance (such as low income subsidy).  They can help you understand your Medicare Part D prescription coverage and help beneficiaries sign up for the plan that best meets your individual needs.

MMAP is a statewide program run locally by the Area Agency on Aging of Western Michigan. MMAP volunteers are located throughout our region (Allegan, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Newaygo and Osceola counties) and throughout the state. Volunteers can schedule appointments in-person and conduct over the phone consultations.When it comes to helping a beneficiary choose a plan, MMAP volunteers who are not affiliated with any health plans are able to provide an unbiased review by looking for the option that best fits an individual’s needs.

Watch a short video explaining the MMAP program including their mission and who they help.

To find out more about the MMAP program, click here. Or, contact the MMAP volunteers by calling 1-800-803-7174 and you will be routed to the MMAP volunteer located nearest you.  

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Area Agency on Aging of Western Michigan
3215 Eaglecrest Dr NE, Grand Rapids, MI 49525
Phone: 616-456-5664 or 888-456-5664 • Fax: 616-456-5692


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