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Home Our Programs Information and Assistance

An older adult woman calling Area Agency on Aging of Western Michigan to learn more about our services.
An older adult woman with a middle-aged, female, family caregiver who receives support services through our caregiver resources network.

Information and Assistance:

Bringing services into the home can be a less expensive option than long-term care in a nursing facility. Our Information and Assistance (I and A) staff can help determine what services are available to allow older adults and individuals with a disability continue to live safely in their own home.

Information can be requested over the phone, via email or through in-person appointments during normal business hours with voicemail available at any time.

We serve a nine county region including Allegan, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Newaygo and Osceola counties. Please click here to locate resources outside of this coverage area and click here to view services nationwide.

During the initial call, you will be directed to our Information & Assistance department to speak to an Access Coordinator. The Access Coordinator will determine the reason for the call and provide information on community resources that may be beneficial. If you are eligible for a program offered by AAAWM, the Access Coordinator will ask for additional information such as contact information, age, income, marital status, Medicare/Medicaid and care needs. They will also explain any additional steps, such as an in-home assessment by a licensed Social Worker or Registered Nurse.

Aging and Disability Resource Center:

Area Agency on Aging of Western Michigan is also a partner in the Aging and Disability Resource Center (ADRC) of Western Michigan. This means that our I and A staff can connect you with community resources and service providers that serve both older adults and individuals with disabilities.

For more information on the ADRC of Western Michigan and the statewide effort to expand ADRCs click here.

How to Contact:

To connect with an Information and Assistance Specialist, contact: (888) 456-5664 or (616) 456-5664 or email: aaainfo@aaawm.org

Area Agency on Aging of Western Michigan
3215 Eaglecrest Dr NE, Grand Rapids, MI 49525
Phone: 616-456-5664 or 888-456-5664 • Fax: 616-456-5692


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